Refund policy
Thank you for supporting Siret Põllu Art. Because each piece in this shop is made-to-order—specifically printed and crafted for you only after your order is placed—we adhere to a strict policy regarding returns and refunds.
1. Made-to-Order Products As each product is custom-made to your specifications (size, material, and artwork), it is exempt from the 14-day right of withdrawal under the EU Consumer Rights Directive (Article 16(c)). We do not accept returns or offer refunds for changes of mind, buyer's remorse, or accidental orders (e.g., wrong size or colour). Please review your order carefully before completing your purchase.
2. Damaged or Defective Orders If your order arrives damaged or contains a manufacturing defect, you are entitled to a remedy under EU consumer law. We will investigate the issue and offer a repair, replacement, or refund as appropriate. To report a problem, please contact us at info@siretpollu.com within 14 days of delivery. Please include:
- A clear photo of the damaged or defective product
- A photo of the barcode label on the packaging
- Your Order ID
We reserve the right to request further information or, in certain cases, the return of the defective item before issuing a final resolution.
3. Exceptions We do not offer refunds or replacements in cases of:
- Customer Error: Selection of the wrong size, colour, or artwork
- Incorrect Address: Non-delivery due to an incorrect or incomplete address provided by the customer
- Production Tolerances: Minor placement variations within normal industry standards
4. Lost Packages EU consumer law requires that goods be delivered within 30 days of purchase unless otherwise agreed. If your package is lost in transit, please contact us no later than 30 days after the estimated delivery date so we can initiate an inquiry with the shipping carrier. Please refer to our Shipping Policy for estimated delivery times.