Refund and Returns Policy

Thank you for supporting my art. Because each piece in this shop is made-to-order—specifically printed and crafted for you only after your order is placed—we have a specific policy regarding returns and refunds.

1. Made-to-Order Products

Since every product is custom-made to your specifications (size, material, and artwork choice), we do not accept returns or offer refunds if you change your mind, or if you accidentally ordered the wrong size or color. We kindly ask you to review your order carefully before finalizing the purchase.

2. Damaged or Defective Orders

Your satisfaction is my priority. If your order arrives damaged or contains a manufacturing defect, we will provide a free replacement or a full refund.

To request a replacement or refund, please contact us at info@siretpollu.com within 30 days of delivery. Please include the following in your message:

• A clear photo of the damaged/defective product.

• A photo of the barcode label on the packaging.

• Your Order ID.

Once we have reviewed the photos, we will arrange for a reprint or a refund as quickly as possible. You do not need to return the damaged item to us.

3. Exceptions

We cannot offer refunds or replacements in the following cases:

• Customer Error: The wrong size, color, or artwork was selected by the customer.

• Buyer’s Remorse: The customer changed their mind after receiving the item.

• Production Tolerances: The print placement falls within normal industry production tolerances.

• Incorrect Address: The order was not delivered due to an incorrect address provided by the customer.

4. Shipping & Lost Packages

If your package is lost in transit, please contact us no later than 30 days after the estimated delivery date. We will investigate the issue.